Privacy Policy

1. Information we collect

We may collect the following personal information when you contact us, submit an enquiry form, or engage our services:

• Your name and the name of your child or student
• Email address and phone number
• Year level, school, and subject areas of interest
• Any additional information you provide in your enquiry or during consultations

We collect this information directly from you. We do not collect sensitive information (such as health or financial information) unless you choose to share it with us.

2. How we use your information

We use your personal information to:

• Respond to your enquiry and arrange a free consultation
• Provide and personalise our educational consulting services
• Communicate with you about sessions, scheduling, and progress
• Improve our services and website

We will not use your information for direct marketing without your consent, and we will never sell your personal information to third parties.

3. Disclosure of your information

We do not share your personal information with third parties except where necessary to deliver our services (for example, scheduling tools or communication platforms), where required by law, or with your consent. Any third-party service providers we use are required to handle your information in accordance with applicable privacy laws.

4. Data storage and security

Your information is stored securely and we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access. We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

5. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, please contact us at the details below. We will respond within a reasonable timeframe.

6. Cookies and website analytics

Our website may use cookies or similar technologies to improve your browsing experience. We do not use tracking or advertising cookies. Any analytics data collected is aggregated and does not identify you personally.

7. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Visit the OAIC at www.oaic.gov.au.

8. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.